Getting Started

Pickup Instructions

Everything you need to know about collecting your Starlink

Watch: How to pick up your Starlink

Pickup Location

Oakland, California

Near the intersection of Richmond Blvd and Frisbie St

The exact address and directions are included in your confirmation email, which arrives as soon as your payment is confirmed. Look for the garage on the far left at this location.

Exact address and Google Maps directions will be sent with your booking confirmation.

Garage Access

How to Pick Up Your Starlink:

  1. As soon as your payment is confirmed, you'll get an email with your assigned unit and the garage code
  2. Go to the garage on the far left at the address in your confirmation email
  3. Enter 4242 on the keypad, then press the Teeho button to unlock the deadbolt
  4. Step inside and find the labeled red box matching your unit name
  5. Take the Starlink and all accessories from that red box

You can pick up as early as 12 hours before your rental starts and up to 12 hours after. Please keep the garage code to yourself.

Return Instructions

How to Return Your Starlink:

  1. At the end of your rental term, return to the same garage
  2. Place all equipment securely back in the carrying case
  3. Enter 4242 + the Teeho button to open the garage
  4. Leave the equipment inside the garage
  5. You'll receive a confirmation email once the return is processed

Please ensure all equipment is returned by your rental end date to avoid late fees. The garage is accessible 24/7 for your convenience.

Access Hours

24/7 Self-Service Access

The garage is accessible around the clock. You can pick up and return your Starlink equipment at any time that's convenient for you using the garage code from your confirmation email.

Contact Information

Phone: (510) 457-1295

Feel free to call if you have any questions or need to reschedule your pickup time.

Important Reminders
Please review before pickup

✓ Inspect all equipment before leaving - report any damage immediately

✓ Return the equipment in the same condition by your end date

✓ Late returns may incur additional charges